NERC warns DisCos against charging customers for faulty or obsolete meter replacements and forcing them onto estimated billing. Learn more about the directive and consumer rights.
The Nigerian Electricity Regulatory Commission (NERC) has issued a public notice addressing ongoing malpractices by some Distribution Companies (DisCos). These DisCos allegedly demand that customers pay to replace faulty or obsolete electricity meters, a move that contravenes NERC's Order No. NERC/246/2021.
This order mandates that DisCos bear the responsibility of replacing such meters free of charge, provided the fault was not caused by the customer. The notice reiterates NERC's commitment to safeguarding customers' rights, ensuring regulatory compliance, and imposing penalties on defaulters.
Key Highlights of the Notice:
- No Forced Migration to Estimated Billing: Customers with functional meters cannot be forced onto estimated billing systems.
- Free Meter Replacement Obligation: DisCos must replace faulty or obsolete meters at no cost to customers unless the damage is proven to be customer-induced.
- Complaint Channels: Customers are urged to report non-compliance via the following:
- Phone: 07000 CALL NERC (07000 2255 6372), 0201 344 4331, or 0908 899 9244.
- Email: complaints@nerc.gov.ng.
Twitter Reactions Highlight Systemic Issues
Nigerians took to Twitter to share their frustrating experiences with DisCos in response to the notice. Here's a snapshot of their concerns:
- Meter Issues and Billing Migration
Enugu 1st Son (@IfeanyiDeclan) shared how a faulty meter led to his migration to an estimated billing system. He was asked to clear debts left by the previous tenant and now faces a demand for full payment for a new meter. - Forced Payments for Meter Replacements
LifeOfMichael™ (@Mr_Shuffler) reported being forced to pay for a replacement meter after his old one became faulty, contrary to NERC's directives. - Delayed Prepaid Meter Applications
Electrical (@davielectrical) highlighted delays in receiving prepaid meters after applying months ago, urging NERC to intervene. - Improper Meter Assignments
OBOZUWA SULE (@mechninja1) called on NERC to compel EKEDP to address the improper assignment of MD meters to residential properties, despite repeated applications for meter separation. - Thunder Strike Issues and Overbilling
Sabo Rilwan (@saborilwan1) lamented being placed on an estimated billing system after a thunder strike damaged his meter, leading to exorbitant bills. - Unjustified High Bills During Power Outages
Abiodun O BAMIDURO (@AOBamiduro) criticized Ikeja Electric for high estimated bills even during prolonged power outages, with no action taken after his complaints.
What This Means for Consumers
The public notice from NERC is a welcome step toward addressing systemic inefficiencies in the electricity supply industry. However, the volume of complaints underscores the urgent need for stricter enforcement of regulatory measures. Customers are encouraged to document instances of non-compliance and report them through the channels provided by NERC.
As NERC intensifies its oversight, consumers must remain vigilant and proactive in holding DisCos accountable to ensure fair and transparent electricity services.